why overseas customers are so cautious when selecting suppliers for electronic components from China.

We have a long-standing brand customer who has been consistently purchasing electronic switches from us for over three years. Among these switches is a micro switch, for which the customer has ordered nearly 3,000,000 units, all without a single quality complaint.

We greatly appreciate the customer’s trust and support. Due to their satisfaction with this micro switch, they now wish to incorporate it into other products, thereby increasing their usage of this switch. It's worth noting that this switch is competitively priced.

However, about two weeks ago, one of their engineers reached out to inquire about the OP (Operating Point) number. The product had successfully passed the EVT, DVT, and PVT stages and was in the Mass Production (MP) phase. During this phase, they encountered an issue where some of the products were not functioning as expected.

In response, we visited the customer’s OEM factory. A meeting was held with our engineer, the brand’s engineer, and the OEM factory’s engineer to discuss the issue in detail. After thorough analysis, we identified the problem: the product design has overly strict requirements for the OP number.

The solution agreed upon is as follows: the brand’s engineer will make a minor adjustment to their product design, and we will select switches that meet the specific OP numbers required.

Now I understand why overseas customers are so cautious when selecting suppliers for electronic components from China. The most crucial factor is ensuring that the components consistently meet high-quality standards. If any issues arise, it can be challenging and inconvenient for the supplier to provide timely support in resolving them

【 Go Back 】 | 【 Print 】